Open Position – Customer Care Representative

/Open Position – Customer Care Representative
Open Position – Customer Care Representative 2018-10-31T14:53:27+00:00

About Us

We are a private mental health group with offices in McLean, Reston, Manassas, Arlington, and Alexandria and offer a collaborative, rapidly growing practice of compassionate clinicians who work together to support our clients.

The Position

Granato Group is a quickly expanding counseling group in Virginia, and is seeking an experienced Customer Care Representatives to assist in their development.


  • Handling Incoming Patient Calls
  • Send out registration paperwork through electronic health records (EHR) system
  • Create intake appointment for patients in EHR
  • Provide support to patients
  • Completing research and tasks pertaining to business development and growth as assigned
  • Have a working knowledge of Granato Group policies and services
  • Manage incoming mail and ensure that it is sent to the correct parties for processing and filing
  • Coordinating room assignments for sessions
  • Manage requests for office supplies, local trainings, other clinician requests

Additional Information

If you are interested in becoming a highly valued member of our dynamic team, please submit your resume and cover letter to

All your information will be kept confidential according to EEO guidelines.